Return And Refund Policy

Global Enterprises (hereinafter referred to as “sewagramkhadi.com”) endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. In the odd case that you do not love our products, here is our policy on returns:

Return Policy

In the unlikely event that your product arrives damaged, defective, or different from what you ordered, please follow the steps below:

Contact Customer Care within 48 hours of delivery:

  • By phone at +91-9145770222 between 10:00 AM and 6:00 PM IST (Monday to Saturday).
  • By email at sewagramkhadi01@gmail.com with your order number, date of transaction, delivery address, and an image of the wrongfully delivered or defective item.

Return Process

  • Our Khadi team must receive and approve your return request. Once your request is approved, we will arrange for a return pick-up at an agreed time.
  • Once authorized, we will process your exchange or refund. You can exchange the item for a different size/color or return it for a refund.
  • You may choose to receive the refund in the form of credit, which will be added to your Khadi Pay account after we receive the item and it passes the quality checks.
  • If you prefer, we can refund the amount to the original payment method after the necessary checks.

Conditions for Return

  • Ensure the item is in its original condition, with the user manual, warranty cards, and all original accessories in the manufacturer's packaging.
  • If a free gift or offer was included with your purchase, the free item must also be returned.

Note: All returns are subject to the discretion of sewagramkhadi.com, but we are a friendly bunch. Refunds will be processed and credited in original payment method in 10-13 working days

Cancellations

To cancel items that haven’t been dispatched yet:

  • Go to My Account and click on Order History.
  • Select the item you want to cancel and click Cancel Items, or call us at +91-9145770222 between 10:00 AM and 6:00 PM IST (Monday to Saturday).

Note: Your order will be canceled instantly. If payment was made, you can choose to receive a refund in the form of credit in your Khadi Pay account or receive the amount back to the original payment method.

If your order has been dispatched:

  • For non-returnable products, once dispatched, the order cannot be canceled.
  • For returnable items, please select the Request Cancellation option or call us at +91-9145770222. We will arrange for a return and process a refund.
  • Refunds will be processed and credited in original payment method in 10-13 working days

If your order is delivered:

You may return it according to our return policy. Please check the return policy for details.

Category-wise Return Policy

Category Return Policy
Clothing: Track pants, Joggers, Bathrobes, Thermals, Jackets, Blazers, Coats, Cardigans, Sweaters, Sweatshirts, Hoodies, Tops, Kurtas, Dresses, Capes and Jackets, Stoles & Dupattas 7 Day Free Returns & Exchange. This item is eligible for return within 7 days of delivery. You can exchange it for a different size/color or return for a full refund. The item must be in its original condition, with the brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging.